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Monday, 21 February 2011

A bad online shopping experience

OK, I found that this shop had a pretty good range of product line that I would like to buy and refill the skin care products that I ran out of soon as well as the type of false lashes that I've always been wanting to try so far, so I have placed an order for 3 items that I wish to use
1) a pair of false lashes
2) a Taiwanese brand moisturizer
3) citron exfoliating gel

OK, the scenario started after I've settled my payment with the shop... here comes the first email of notification:
Email 1: the administrator tells me that the eyelashes I've ordered will take a week to order, so the dispatch is likely to be delayed

Email 2: I replied to ask if they can let me know if my order can reach me by 23rd Feb (my birthday), however what their reply is still the same.  They have informed me the source of contact for further enquiries, however, all they gave was QQ which I don't have, as well as the fact that I added their msn accounts BUT NEVER SEE THEM ONLINE!

So far as fair enough that I left them a week to place their order for my lashes.... I was only emailing the administrator just to find out the process of my order....

Email 3 started to tick me off (please refer to my highlight and translation): OK, the good news the administrator informed me was fair enough... 

BUT the highlight: the moisturizer I have ordered is out of stock and they recommend another product to replace the moisturizer I ordered originally!  
To explain why I am totally pissed off and ticked off that I MUST blog and release how my frustration: 
Fine! IF they let me know this  moisturizer I ordered was out of stock on the same timing as the lashes I've ordered, I would accept the situation with friendliness...but it's been a whole GOD DAMN a week something late they inform me the situation about one of the ordered items to be out-of-stock!

Other factors that brought my anger up too:
the website wasn't anything like ELF to block off the quantity section if they are out of stock
Expecting the refund of the moisturizer I cancelled straight-away
Email 4: WTF, I have to wait for the next day for the refund?! I am angry enough that I want that particular amount back straight away, don't care if it's just £1 or £1000!!!! 

I seriously would wanna make a video to express how ticked-off I am at the moment! I am NOT happy at all!

9 comments:

Ria said...

You're soooo right!Their service sounds really bad.I'd want my money back the same moment too.
Boooo for shops like that.

DeyiMizu said...

wow, sure is bad service! Hopefully it's not a scam!

Rinny said...

Aww sorry to hear about the bad experience Ronnie :( I hate it when companies have a bad system with their website and stock inventory. Hopefully you'll get your refund soon and you won't have to deal with them again in the future.

Chuui said...

Thanks for your lovely comment on my post :)

I've been put off shopping online too...I ordered a BB cream online and it got lost in the post. The shop was really nice until I said I wanted my money back and they just stopped communicating completely! I probably won't get the postage back either which was ridiculously high...eughh...and the most frustrating thing is I can't do anything about it!

Sorry rant over ha...I hope it works out for you though!

X

Deanna said...

I delt with a website that was a company in china to order my wedding dress, and gave them my measurments and stuff and they sent me a dress 4 sizes to big, then told me when I contacted them that since i gave them my own measurments they could not refund it which i continued to argue that it was not made to my measurements...long story short and emails later and 200$ down the hatch they only gave me a 40$ credit to their website...still havnt used it.

Chuui said...

Wow how are you getting hold of Queen in the UK?!

X

KittyBonkers said...

That sounds so bad! At least you have warned others now!! I've had a bad experience with an online shop before, so bad!

Thank you so much for the comment on my blog!! My fashion fettishes this year, I can see florals, floaty maxis, wedges and lacy things!! Girly girly girly for me this year!! I don't think I could pull off leopard print, I bet you look awesome in it!

Kitty x

Chuui said...

Aww it'd be good if I could get hold of it here....I'd never heard of CHOC, did some research and it looks amazing! :)

I look forward to reading your reviews!

X

♥mynameisnur♥ said...

Sorry to hear about your bad experience. I think most of all have been through it before! I know I have :( we all learn from it and also NEVER buy from them again!!

Anyway Happy Belated Birthday. Hope you had a great one :)